About this role
This is a senior, hands-on role. You'll be the Practice Principal's right hand and keep the practice running smoothly day to day. You'll own the work from start to finish, spot problems before they happen, and act without waiting to be asked.
Being senior doesn't mean stepping back from the front desk. Some days you'll run surgical bookings and billing. Other days you'll be on the phones, preparing rooms or reprocessing instruments. This role suits someone who enjoys that mix.
What you'll do
Provide senior secretarial support to the Practice Principal, including correspondence, documents, follow-up and liaison with hospitals, specialists, pathology, imaging and GeneaManage the Practice Principal's diary across consulting, surgery and fertility commitments, and plan ahead when things changeRun the surgical pathway from booking to post-op follow-up, including quotes, informed financial consent, theatre coordination and hospital paperworkPrepare surgical quotes (known-gap, GapCover, private and uninsured), process Medicare/Eclipse and health fund claims, and follow up outstanding accountsOversee reception, referrals, appointments and inbox workflows, stepping in personally when neededCoordinate the daily work of reception and casual staff, giving guidance and flagging coverage gaps earlyHandle routine patient complaints with care, and escalate clinical or serious mattersReset consulting rooms, handle specimens, and clean and sterilise instruments following infection control procedures (training provided) Senior medical secretary experience in a specialist practice or similar healthcare settingExperience with surgical administration, quotes, informed financial consent and Medicare/Eclipse (or the ability to learn these quickly)Strong medical terminology, with Genie and Microsoft 365 skills (or the ability to pick them up fast)Excellent judgement, with a clear sense of what you can resolve yourself and what needs escalatingCalm, discreet and genuinely kind with patients who are anxious or distressedA doer who is comfortable leading a small team while still rolling up your sleeves