About this role
Key Tasks
Deliver a high standard of customer support via email and live chat across multiple time zones.Manage and resolve incoming requests efficiently, escalating to other teams when necessary.Collaborate closely with internal teams (Compliance, Operations, Commercial, Finance) to ensure client issues are addressed swiftly and thoroughly.Maintain a strong understanding of Fyorin’s platform and updates to guide clients effectively.Identify recurring issues and provide actionable feedback to improve customer experience.Build lasting relationships with clients through proactive engagement and value-driven communication.Deeply understand each client’s business model and objectives to recommend new products/features that enhance ROI, efficiency, or performance.Together with the guidance of the commercial team, develop and execute personalized upsell strategies based on client profiles and use cases.Support Fyorin’s brand by ensuring every interaction reflects our values and commitment to innovation.Liaise with third-party providers when client issues involve external dependencies
1+ year of experience in a customer support or client-facing role, preferably within a financial service company.Basic understanding of transaction flows (e.g. SEPA, SWIFT, Card payments).Proven ability to identify customer needs, troubleshoot effectively, and escalate appropriately when needed.Excellent written and verbal communication skills in English; proficiency in additional languages is a strong advantage.Ability to thrive in a fast-paced, startup environment while maintaining a customer-first mindset.A keen interest in banking, finance, and technology, with the curiosity to keep learning.Team-oriented and collaborative, with the confidence to take initiative and solve problems independently. At Fyorin, you’ll have the chance to make a real impact in a rapidly growing company, work with a talented global team, and share the future of financial operations for digital businesses. You’ll also enjoy:
A dynamic startup culture with room for ownership and growthOpportunities to learn and advance your career in FinTechA supportive, international, and collaborative team environmentCompetitive salaryHealth InsuranceFlexible working hours