About this role
--------------------------------------------------------------------------------------------
APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
--------------------------------------------------------------------------------------------
Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
Advanced customer service skills.2 years experience requiredAbility to multi-task and stay OrganizedGeographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is requiredknowledge in furniture assembly if requiredAssociate's degree (A. A.), bachelor degree or 2 years education equivalency requiredTwo years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experienceAbility to speak fluently english or spanish or any other languageDutiesTake incoming customer calls and answer customer requestSchedule and coordinate all service request from customers as calls are received.Create service request for customers requesting serviceDispatch Service Technicians to complete service request at customer home or officeDebrief management after completion of each call.Respond to all messages left overnight and call back customers ( if needed ).Forecast workload for 2 – 3 days outFollow up on all pending and recommended work with customer utilizing the pending work log.Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customercall and standby technician on dutyMaintain accurate on customer history files in databaseUpdate service database from service request ticketMaintain service invoice logHappy calls / customer surveys.Language Ability:Ability to read, analyze, and interpret general business periodicals, and technical procedures.Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
All your information will be kept confidential according to EEO guidelines.