About this role
You will be part of a Managed Service Engineering team within Frequentis’ Customer Service Organisation that offers managed service for our Public Safety product - LifeX. The product is a leading communication and collaboration platform that serves large public safety control rooms, aiming for a continuously growing set of functionalities to fulfil the needs requested by our police, ambulance and fire brigade customers.
Your tasks
Receive, document, reproduce, analyse and solve incidents reported by customers, according to the Service Level Agreements3rd Level Windows/VMware/Hyper-V system support and administration3rd Level Database administration and optimization3rd Level Middleware support and administrationProblem management and root cause analysis24/7 ON CALL customer support (rotation)Documentation of known errors for 2nd Level SupportInterface with product teams for designing product fixes, patches and solutionsVerification of provided product patches and solutionsUpdate technical documentation of the system and its interfacesAll tasks will be done keeping in mind that this is a safety critical domain Your profile
Microsoft MCSE or equivalent experience in administrating high-availability-solutions in Microsoft Windows / Hyper-V environmentsVMware VC(A)P or equivalent experience in administrating high-availability-solutions in Vmware vSphere including vSANCisco CCNP or equivalent experience in administrating critical network infrastructure mainly in relation to usage of VoIP and encryptionKnowledge in databases and Middleware applications including container solutions would be beneficialSafety aware Customer service quality orientationGood English skills (both written and spoken) What we offer
Challenging and interesting business domainsBonus package includes: meal tickets, private medical insurance, sports premiumTrainings, further education and certificationsFlexible working-hours and an attractive salary packageRelaxed and friendly atmosphereIndividual labour contract from day one