About this role
The Role:
To effectively support the Store Manager in the day-to-day management of the store, with particular focus on the RTW department, impacting the growth and profitability of this part of the business. Playing a key role in driving the customer service levels, team development and retention, communication, and retail standards. Deputising for the Deputy Manager in their absence.
Key Responsibilities:
Financial Targets
To assist the SM & ASM in communicating the financial targets/performance to the rest of the team. To support the sales team in achieving their individual targets To support the SM & ASM in improving performance through business development initiatives and key relationship building. To complete weekly trade reports, including key anecdotal information and missed sales/potential opportunities To ensure tailoring-related costs are kept in line, monitoring monthly and taking immediate action if escalating. Team Management
To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge and visual merchandising standards. To ensure the team are carrying out effective and only necessary alterations on garments, and that the correct cost is charged on BC to the customer To participate in a weekly meeting with the SM & ASM to discuss staff performance, training needs and set objectives for the coming week. To work with the SM & ASM to review and implement an effective weekly training schedule To ensure all staff are well presented and portray the appropriate company image incorporating the brand values Stock Management and Security
To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day To manage the risks of external and internal theft To assist the SM & ASM in ensuring the weekly cycle counts are executed, and results are escalated to SM and communicated to the team. Prompt action plan and training put in place to address poor results. To oversee team deployment, lunches/breaks, maximise opportunities at quiet and peak times, ensure the shop floor standards are maintained and that the recovery of the store is completed at close of business To ensure the shop floor layout is always commercially led, with exceptional standards and presentation To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any ad hoc requirements are communicated to the relevant parties. To support the SM & ASM with in-store events, ensuring they are well prepared and executed Customer Service
To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team. To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe. To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed. To continuously review customer service standards across the store, ensuring issues are addressed promptly and improvements made. To solve problems and troubleshoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs. General
Any other duties as outlined from time to time by the SM & ASM Work with all appropriate Brands to arrange any in-store events Provide any required refreshments (food and drink) to all retail and corporate guests Requirements
Minimum of 2/3 years’ experience in luxury retail, ideally menswear, at a Senior Sales/Sales Consultant level or higher. Clear, concise, polite communication is essential Passionate about all things tailoring, with a desire to increase this knowledge. Proficient in English, both verbal and written. Able to work under pressure, managing multiple scenarios at any given time, finding solutions Immaculately presented Punctual, flexible, and able to adapt to the needs of the business at short notice Gieves & Hawkes/Frasers Group Benefits:
25 days' holiday plus bank holidays Fearless 1200 Stakeholder Pension Scheme 60% discount in our full-price G&H stores & 20% discount in other Fraser Group stores Managers Bonus scheme
How We Work
Our values shape every shift, every conversation, every decision:
Think Without Limits: Move fast, take bold action, and bring the team with you. Own It and Back Yourself: Take responsibility, master the basics, and deliver results. Be Relevant: Stay connected to our people, our partners, and the planet. Interest in this role is high, and once we find the right person, we close. Apply early so you don't miss out.