About this role
Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.
COMMERCIAL EXPERTISE
Be responsible for the commercial success of the store and drive store performanceIdentify key opportunities to enhance performance in line with current trendsDevelop and implement strategic plans to achieve departmental goals and objectivesAnalyse data and key performance indicators to make informed commercial decisions and drive KPIs
TEAM LEADERSHIP & MANAGEMENT
Be responsible for your department and team's performanceLead and inspire your store team, providing guidance, coaching, and support.Work closely with your Store Manager, acting on feedback and working towards targets and deadlinesBuild lasting relationships with internal and external stakeholdersDisplay exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation
DEVELOPMENT
Support the store manager in driving the team's personal development and progressionSeek opportunities to drive your own personal developmentTrain coach and upskill the store team to maximise opportunities for future progression within the business
OPERATIONAL EFFICIENCIES
Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and proceduresUse business communication tools to drive the completion of tasks and ensure your team understands all key functionsSupport the store manager to drive performance in line with retail priorities to meet business objectives
CONTROLS
Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency. Ensure wage controls are met weekly, and any issues are resolved quickly and effectivelyDemonstrate resilience to operational challenges, making effective decisions to drive solutionsControl stock movement, run accurate store audits, and implement visual standards to company guidelines About You
We’re looking for a resilient and adaptable retail professional with a passion for premium fashion and delivering exceptional customer experiences.
A calm and confident approach under pressure, with the ability to manage challenges and resolve conflicts effectivelyA proactive problem-solver, able to think quickly and respond to both customer and operational needsA committed brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearanceA strong communicator, confident in engaging with colleagues, customers, and stakeholders at all levelsQualifications & Experience
Minimum 3+ years’ experience in premium or luxury fashion retail management, or within a similar high-end retail environmentProven ability to lead, motivate, and develop teams, including sales associates and team leadersStrong customer service background, with a deep understanding of client expectations and an established local client networkDemonstrated success in achieving sales targets and effectively managing budgets and stock levelsExcellent product knowledge, including brands, fashion trends, and materialsSolid understanding of retail operations, including merchandising, inventory control, and loss preventionStrong verbal and written communication skills, with the ability to build effective relationships across the business The Rewards
Basic rate salary £34,450 per annum28 days holiday a year, inclusive of bank holidays 20% Staff Discount across all Frasers Group Stores 40% in store uniform discountWeekly/Monthly & Quarterly Commercial BonusesCommission-led bonuses across a wide range of productsLong Service awardsDiscounted Gym membershipExcellent career development opportunitiesWe offer a wide range of Development Courses with National Qualifications