About this role
As a Client Advisor on the managed billing team, you'll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment.
Key Responsibilities
Strategic Client Partnership
Lead comprehensive case intake conversations with attorneysAnalyze case theories and develop targeted expert witness search strategiesTranslate complex legal needs into actionable research parametersProject Management
Oversee end-to-end client engagementsEnsure timely delivery and exceptional quality of all deliverablesRelationship Management
Build and maintain strong relationships with attorney clientsPresent findings and recommendations to key stakeholdersProactively identify and resolve potential challengesServe as a trusted advisor throughout the litigation process
Bachelor of Science or Bachelor of Arts
1-3 years of client or customer service experience
Exceptional attention to detail and commitment to accuracy
Strong analytical and critical thinking abilities
Demonstrated ability to work independently in a fast-paced environment
Outstanding written and verbal communication skills
Proven track record of meeting deadlines and managing multiple priorities
Natural problem-solver with a creative approach to challenges
Previous experience in legal, research, or professional services industries preferred but not required
All your information will be kept confidential according to EEO guidelines.