About this role
Scope of Position:
Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.
Major Duties and Responsibilities:
Operations:
General
Understand department process flow, constantly looking for areas of improved efficiency.Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flowBe pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required.Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Ensure all customers standard operating procedures are followed as per the DLSOPFollow department process flow, and looking for best practices to improve operational efficiency and productivityCreate and update DLSOPsEscalate issues to Management when necessary, with no delayParticipate in the transition of new customers if necessaryOrder receipt / Quoting
Receive shipment orders from customers & acknowledge within required timelinePrepare, present, and manage pricing/quoting process Shipment processing
Execute bookings on behalf of the customer using the appropriate booking toolsExecute routing of the shipment and update the operational system as neededArrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate mannerPrepare and edit transport documents and ensure accurate and timely data entry into our operational systemPrepare and submit export customs documents/declarations using Customs systemsComplete DG check list of all DG files prior delivery to the airlineDaily contact with airlines (booking) and trucking companies (for all pickup request) Follow-up & measurement
Ensure the follow up of CLS shipments and the delivery once customs clearedMaintain communication with destination branches, alert, and handover shipment to the appropriate branch contactsEnsure continuous communication with customer and destination offices throughout the entire shipment movementUse tracking and visibility tools, execute reporting if any delays with correct event code in our operational systemTrack key performance indicators (KPIs) and ensure visibility with customersPrepare dashboards and analyses for evaluations/meetings – quarterly or when neededSales:
Support the supervisor/manager:
Pro-actively provide pricing alternatives, routing solutions and technical assistance to customersRespond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customerParticipate to retention calls. Qualifications, Experience and Education Requirements
1 to 2-year related experience and/or training; or equivalent combination of education and experienceGood market and product knowledgeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsExperience in the handling of hot shipments on any MOT, preferable air and truck, but not limitedUnderstanding of air and brokerage documentation process – it is considered a plusPro-active, strong organizational skills.Good computer skills (Excel, Word).IATA certification (preferred, but not mandatory)DG certification (preferred, but not mandatory)Have a passion for high profile, high pressure shipments moving at a fast paceAmbitious, willing, and able to take the next step on in your careerAble to negotiateFluent in English. All your information will be kept confidential according to EEO guidelines.
Critical Logistics Service is a 24/7/365 operation.
Working time unevenly, according to the monthly timetable, as follows: 12 hours/day (time interval 07:30-19:30) and 12 hours/night (time interval 19:30-07:30). Rest days will be granted as follows: 24 hours after day shift and 48 hours after the night Shift
or
divided unequal as follows: 8 hours/day from Monday to Friday: 07.30-16.00 ; 08.30-17.00 ; 09.30-18.00 ; 10.30-19.00 ; 11.30-20.00 ; 12.00-20.30 ; 13.00-21.30 ; 14.00-22.30.
Working hours may be modified in accordance with the applicable internal rules/agreements.
Night and weekend shifts incentives in addition to monthly salary as per working schedule.
Expeditors offers excellent benefits:
Meal TicketsMedical Health PlanLife & Accidents InsuranceDay off for your BirthdayExtra vacation days based on tenureFree shuttle service from/to Aviatorilor Metro stationEmployee Stock Purchase PlanEmployee Referral Program BonusLearning & Development ProgramLinkedIn Learning free accessGrowth opportunities within the company