About this role
Ensure smooth and timely freight process flow meeting customer expectationsEnsure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)Track and Trace Ocean Import Files dailyUtilize Department WorkflowEnsure documents are sent to a customer or broker for customs purposes.Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).Always meet compliance with regulations internal and external in accordance with government regulations. No fines, penalties or late filing.Understand department process flow, and look for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.Meet KPI standards in accordance with the Company’s procedures Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)Escalation of problems to Management when necessary 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.Understanding of ocean documentation process, a plus.Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good computer skills (Excel, Outlook).Types at least 40 Words Per MinuteReporting Structure
Ocean Import Lead Agent, Supervisor and Manager
Meets company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Culture:
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long-Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.