About this role
The Crew Lead – Data Center Services is responsible for on-site coordination, supervision, and execution of data center logistics activities. This role ensures safe, efficient, and compliant handling of high-value equipment, including server racks and related infrastructure. The Crew Lead serves as the primary on-site point of contact, overseeing delivery crews, enforcing safety standards, and ensuring adherence to customer-specific requirements and Expeditors’ operational excellence standards.
Key Responsibilities
Crew Coordination & Planning
Coordinate and schedule delivery crews to ensure timely arrival at data center sitesEnsure all necessary equipment is available and functional, including PPE, electric pallet jacks, rack lifts, and specialized toolsVerify team readiness and alignment with job scope prior to site arrival by communicating or creating a clear SOPOn-Site Supervision & Safety
Act as the on-site lead and primary coordinator at data center facilitiesEnforce strict adherence to safety protocols, customer requirements, and site regulationsConduct pre-task briefings and ensure all personnel follow established proceduresCustomer Engagement Skills
Comfortable working in fast-paced, dynamic environments with shifting prioritiesAbility to tailor communication style based on the audience (management, operational, tactical)Maintain professionalism, composure, and empathy in all customer interactionsExperience coordinating across multiple teams – i.e. operations, sales, and service teams Freight Handling & Operations
Oversee loading and unloading of inbound and outbound freight from vehicles and containersManage and verify shipping documentation, ensuring accuracy and completenessSupport physical handling activities as needed, including:Inspecting cargoMoving pallets and cartons using pallet jacksAssisting with material stagingQuality Control
Perform detailed quality checks on inbound and outbound shipmentsVerify part numbers, quantities, and overall condition of materialsEnsure all equipment is received and delivered in pristine conditionEscalate discrepancies or damage in a timely and professional mannerData Center Installation Support
Oversee the unpackaging of equipment while ensuring safety and care standards are maintainedLead and assist in the placement and positioning of server racks on the data center floor (as required)Ensure all activities align with customer-specific Standard Operating Procedures (SOPs)Compliance & SOP Adherence
Follow and enforce customer-specific SOPs and data center protocolsMaintain high standards of documentation, traceability, and operational complianceSite Cleanliness & Close-Out
Oversee and perform post-operation cleanup activitiesEnsure work areas are left clean, organized, and hazard-freeSupport proper disposal of packaging materials in accordance with site guidelines Experience
3+ years of experience in logistics, warehouse operations, or data center servicesExperience leading teams in a high-value, high-compliance environment preferredFamiliarity with data center operations and white-glove delivery services enhances candidacyPrior experience in a customer-facing roleDirect vendor management experience
Skills & Competencies
Strong leadership and on-site coordination skillsStrong SOP development skills based on experience and customer goalsDetail-oriented with a strong focus on quality and accuracyAbility to work in fast-paced, high-pressure environmentsExcellent communication and problem-solving abilitiesCommitment to safety, compliance, and operational excellencePhysical Requirements
Ability to perform physical tasks, including lifting, bending, and operating material handling equipmentComfortable moving pallets and handling equipment using pallet jacks and similar toolsAbility to work on-site in data center environments for extended periodsDrive to/from site to site roughly within a 50 mi radius
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusSalary $22-$25 per hour