About this role
Tasks and Duties
Allocate workloads within team to ensure smooth operations during peak activity or staff absenceMonitor workboards to ensure internal KPI’s are met e.g. timely data entryBuild and maintain strong relationships with customers.Assist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where neededProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsBe a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the teamPromote productivity tools within the team (e.g. using workboard, invoice processing, expo)Be continuously open and positive to implementing new system changes and enhancements with the teamOversee and ensure compliance with Expeditors Operational Process StandardsAudits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.Aid with employee developmentApply accounting knowledge to assist department leadershipAlongside department leadership, monitor and improve District Excellence and Global Business Operations metricsAssist department leadership in growing the product's business through involvement in sales and retention programs. Skills and Qualifications
4 years of industry specific knowledgeSoftware proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word)Inventory management and accounting knowledgeSelf-reflecting and open to feedbackInitiative and ability to work in autonomyProven leadership attitude and backgroundEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Conflict resolutionListening skillsProviding feedbackTeamworkBuilding team environmentCoaching for developmentCustomer focusManaging meetingsProblem solvingProcess improvementTime management English language proficiencyGlobal Logistics Industry knowledge Expeditors offers excellent benefits:
Health PlanEmployee Stock Purchase PlanTraining and Personnel Development ProgramEmployee Referral Program BonusBike to work scheme