About this role
Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee. This list may be edited to the specific job role.
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintain strong relationships with customers.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
Be continuously open and positive to implementing new system changes and enhancements with the team
Oversee and ensure compliance with Expeditors Operational Process Standards
Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and or the sales department where needed:
Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
Addresses the more complex and non-routine customer issues and requests.
Coordinates new accounts, gathering all necessary information and assigning accounts to agents
Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met
Help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades
Interacts with credit and collections personnel regarding payment problems
Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)
This section lists desired job skills and qualifications for the job and may be edited to the specific job role.
4 years of industry specific knowledge
Inventory management and accounting knowledge
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Proven leadership attitude and background
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Conflict resolution
Listening skills
Providing feedback
Teamwork
Building team environment
Coaching for development
Customer focus
Managing meetings
Problem solving
Process improvement
Time management
Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
English language proficiency
Global Logistics Industry knowledge
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus