About this role
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace Import files as requiredUse Workflows on daily basisEnsure timely delivery of freight to customers for Import shipmentsEnsure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client and Service Providers billingInteract with our customers in arranging their international shipments, meeting customer service standardsContribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external) Bachelor's DegreeUnderstanding of air/ocean documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong computer skills (Excel, Word, PowerPoint)Fluent in English Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus