About this role
Quality Management System (QMS)/Business Operations
Monitor and provide Q/A on solutions and processes running in the districtCreate reports based on the needs of product and/or operational departmentsPrepare internal reporting (i.e., status and analytical reports)Help quantify the productivity results of each solution or tool createdMap processes using available tools and identify improvement opportunitiesPerform data analysis using Expeditors system tools (i.e., Branch exp.o, Report Scheduler, etc.)Assist operations with data requirements needed to perform their daily tasksMaintain a project ticketing system capturing status, timeliness, and priorities and provide updates to the reporting structure for this positionSupport quality record keeping so that written procedures are documented, understood, followed and retained in compliance with OPS and local regulationsDevelop and provide technical and quality-related training for operational staffDevelop and share AI (Copilot) solutions within the districtGDP / Healthcare Quality & Compliance
Support the Responsible Person (RP), the district, and employees in complying with GDP requirements as they relate to the district facility type and GDP customer requirementsFollow up on GDP compliance tasks and related corrective actions, employing due diligence and maintaining full compliance to procedures and appropriate regulationsAssist in ensuring that Expeditors owned or leased facilities and equipment are maintained to GDP standardsSupport the completion and documentation of risk assessments for activities that may impact GDP or customer productSupport operations on recalled, returned, quarantined, rejected, or falsified products as per customer instructionsSupport corrective and preventive action (CAPA) documentation so that appropriate actions are recorded and implemented correctly and on timeHelp ensure customers are informed in writing of any issues with shipmentsSupport the application of appropriate transport requirements and methods for cold chain, ambient, and hazardous product, and help confirm transport equipment is appropriately qualifiedSupport compliance with agreed customer requirements as documented in the Customer SOPCoordinate the tracking of GDP training assignments, deadlines, and refresher training in the PDC, and escalate non-compliance to the RP / District ManagerSupport internal self-assessments and help prepare for external customer or regulatory audits, and communicate resultsSupport GDP document control, ensuring current-version documents are used, recorded, and retained using Expeditors systemsSupport GDP Service Provider profile maintenance in CRM per Expeditors standardsAttend conference calls with the Healthcare Regional Team as requiredParticipate in departmental and other district meetings as appropriate to discuss quality and GDP compliance Expeditors product and service knowledgeMore than 2 years of experience within operations preferred, and/or relevant Healthcare industry experienceGDP Certification (within 6 months of appointment)GDP Auditing Certification (within 6 months of appointment)Global logistics industry knowledge and prior knowledge related to the distribution of healthcare productsAccess to pharmaceutical knowledge and advice when required, and knowledge of the products traded under the licenseFamiliarity with local regulatory requirements for wholesale distribution and the European Pharmaceutical Directive related to wholesale distribution of medicinal productsSelf-management and project management skillsProficient in process mapping, execution of root-cause analysis, and using problem-solving techniquesPrior experience with communication, public speaking, and trainingEffective interpersonal skills, with the ability to relate to employees at all levelsStrong PC and analytical skills, including experience with Microsoft Office (Excel, PowerPoint, Word), Power BI, SharePoint, and VisioFlowchart creation, process analysis, and auditing skills including questioning skillsGood time management; fluent in English with professional oral and written communication skillsPhysical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.Write with pencil/pen/markerFunctions performed primarily while seated at desk Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusBase Pay Range $55,000-$70,000 annually, based on experienceIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.