About this role
Scope of Position
To further develop the export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures. This position is responsible for both air & ocean export.
Major Duties and Responsibilities
Operations
Create and maintain an effective department organization chart, which is designed for flexibility and growthPrepare, execute, monitor and update at regular intervals the business plan for the departmentMonitor and improve key departmental productivity indicators including but not limited to:Shipments Per Desk (SPD)Revenue Per Desk (RPD)Expense Per Desk (EPD)Revenue Per Shipment (RPS)Revenue to Expense ratioInstill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.Ensure all customers standard operating procedures are documented and kept up to date in the Standard Operating Procedures database.Ensure disciplined usage of workboards for operational excellence.Host daily huddles and end of day meetings with the teamBuild and maintain strong relationships with vendors (airlines, steamship lines, trucking companies, and others)Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.Finances
Assist District Manager with preparation of annual department budgetMeet monthly with District Manager to review department financial P&L and productivity results and goalsReview, understand and focus on improving department freight yieldsAttend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 daysEnsure company credit procedures are followed and utilized effectivelyManage accounts payable to vendors (airlines, truckers etc.) utilizing BNPManage intercompany accounting discrepancies via AJAX reportFollow company capex procedure for the purchasing of any equipment for your staff or departmentUse the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)Sales / Retention
Actively develop business for department through active involvement in sales and retention process and close coordination with sales departmentComplete 5 Sales and/or Retention Calls per week and ensure they are documented in dynamicsEnsure Customer reviews are completed with your regular customersPro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and globalRespond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customerTake an active role in the transition of new business/ updates to existing businessPeople
Identify, develop, and mentor your No. 2Participate in annual employee performance reviewsDevelop personal development plans for all employeesEnsure all staff and positions have job descriptions, clear expectations and are working with structured development plansEnsure and assist supervisors and key staff with goal setting and monitoringConduct regular interviews with potential new personnelPlan for and hold effective monthly department meetings with teamReview department goals and business plan periodically with staff to ensure buy-in and accountabilityMeet company standards of 52 hours training per year, including as needed management/leadership trainingSystems
Be open to implementing new system changes and enhancements into your departmentBe involved and suggest system/process improvementsSet the tone of this environment within your departmentCulture
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 3 years of operations experience and people managementProven leadership attitude and backgroundGraduate of Iata/Fiata Introductory Course (preferred)Graduate of Leadership Platform (preferred)Dangerous Goods certified (preferred)Strong market and product knowledgeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsProven negotiation skillsStrong computer skills (Excel, Word) and usage of copilot
The salary rate for this position is $70,304 annually plus discretionary bonus and benefits.
Expeditors offers excellent benefits
We offer a position for 40 hours a week (fulltime).You will be part of a professional/international, open, enthusiastic team and environment.You will receive a personalized development plan with a diversity of training methods.There will be career opportunities within the company (local, regional and globally).There is an option to take part of our Employee Stock Purchase Plan.We offer a diverse benefit package.