About this role
This position reports to the Regional Ground Network Services Manager, Ground Network Operations Manager, Ground Network Supervisors and Lead Agents. The Ground Network Services (GNS) agents support the execution of the GNS by managing daily truck operations and managing the smooth flow of GNS shipments through the network. Various work schedules may be required for this position, including late afternoon and evening, nights, weekends and holidays.
Duties and Responsibilities
Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemOptimizing route planning and truck utilizationInteract with our customers (internal and external) in arranging their shipments, meeting customer service standards.Contribute to and maintain a good relationship with suppliersMeet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all standard operating procedures in placeMeet KPI standards in accordance with the Company’s procedures Timely communicationEscalation of problems to Management when necessaryAdhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 6 months to 1 year of related experience and/or training: or equivalent combination of education and experience preferredEffective interpersonal skillPro-active, strong organizational skillsBasic computer skills (Excel, Word, Powerpoint)Fluent in English Expeditors offers excellent benefits:
Health PlanEmployee Stock Purchase PlanTraining and Personnel Development ProgramEmployee Referral Program BonusBike to work scheme