About this role
Join a dynamic and talented Global Technology team working to support and improve Expeditors’ regional technology operations across endpoint management and regional data center environments.
The Engineer I - Global Technology - Technology Services is responsible for supporting and administering Windows endpoint technologies across the geography, while also managing regional data center operational activities, vendor coordination, hardware procurement, remote hands services, billing, circuits, and infrastructure support.
This role works closely with Global end point system team, local GT teams, vendors, and regional leadership to ensure endpoint devices and regional data centers remain secure, compliant, stable, scalable, and aligned with global standards.
The right candidate is self-motivated, technically strong, service-oriented, and able to manage both hands-on technical support and operational coordination. This position requires strong troubleshooting ability, project coordination, vendor management, communication skills, and the ability to work across multiple teams and time zones.
Job Responsibilities
Provide Tier 2 support for endpoint issues, including troubleshooting, root cause analysis, and escalation resolutionManage endpoint lifecycle, including OS deployment (SCCM, Intune, Autopilot), application deployment, patching, and compliance monitoringMaintain and enhance endpoint environments through automation, policy enforcement, and continuous improvement initiativesSupport Windows 11 environments, Active Directory, Intune, Group Policy, and Mobile Device Management solutionsMonitor endpoint health, deployment success, and adherence to cybersecurity and global standardsCollaborate with CHQ,GCC, GEO teams to support global rollouts, compliance, and infrastructure initiativesSupport project delivery across endpoint and data center domains, ensuring alignment with global standardsProvide guidance to regional teams on endpoint support processes and best practicesMonitor operational risks, driving continuous service improvementCoordinate RDC operations, including remote hands services, hardware installations, moves, and changesManage vendor relationships across hardware, circuits, and software licensing, including procurement, renewals, and billing validationHandle hardware ordering and circuit provisioning for RDC environmentsMaintain accurate data center asset records, rack layouts, and capacity planning (power, cooling, space)Ensure operational stability of RDC environments and coordinate issue escalation with internal teams and vendors Knowledge
Expeditors’ systems architecture and infrastructure standards Expeditors’ endpoint management standards and processesInfrastructure as Code (IaC) concepts and automation-driven operational practices.Source control and version management concepts, including Git and GitHubCloud platform fundamentalsMonitoring, reporting, and operational health management principles.Modern endpoint engineering practices, including configuration as code, automated deployments, and policy-driven managementChange management, incident management, and problem management methodologiesCybersecurity policies, controls, and endpoint compliance requirements Windows client operating systems, especially Windows 11 Microsoft Intune administration/SCCM / Microsoft Endpoint Configuration Manager Autopilot deployment and endpoint provisioning Active Directory Group Policy Connected Cache PowerShell scripting Operating system deployment tools, WIM images, driver packages, and application deployment methods Endpoint patching and compliance monitoring Data center administration principles RDC operational processes, including access, vendor engagement, remote hands, and hardware handling Data center infrastructure basics, including rack space, power, cooling, UPS, HVAC, fire response systems, and environmental monitoring Hardware ordering, software licensing, circuit ordering, vendor management, and billing coordination Expeditors operations, logistics, business processes, and regional support modelSkills
Strong troubleshooting and diagnostics capabilityStrong analytical and problem-solving skillsEffective technical communication with both technical and non-technical audiencesExperience developing automation solutions using PowerShell and/or Python.Ability to analyze operational processes and identify opportunities for automation and efficiency improvements. Experience using Git-based source control repositories for script and configuration management.Ability to design and maintain repeatable, standardized deployment processesEndpoint deployment and administrationPowerShell scripting and automation Documentation and process developmentTraining and knowledge sharing Organization and prioritizationCustomer service mindsetAbility to work in a fast-paced, global environmentAbility to manage multiple initiatives across endpoint and infrastructure support areasAbility to coordinate with global, regional, and local teams across time zonesVendor management and commercial coordinationProject management and coordination across multiple stakeholdersDesired Qualifications
Preferred Bachelor’s Degree in Information Systems, Computer Science, Engineering, or a related technical field2+ years of administrative experience with Windows endpoints, SCCM, Intune, and endpoint support1+ years of experience in data center, infrastructure, vendor coordination, or regional technology operations preferredExperience managing technical projects involving multiple stakeholdersExperience working in a regional or global technology support environment preferred Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: Medical InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus** This role offers flexibility and can be based in Singapore, Shanghai, or Shenzhen **