About this role
Arrange Export shipments, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
Ensure smooth and timely freight process flowPrepare various documents for international transportationCoordinate and negotiate rates with our contracted vendors in procuring space and servicesEnsure accurate and timely client and vendor billingEnsure accurate and timely data entry into our operating systemInteract with our customers in arranging their international export shipments, meeting customer service standardsMeet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirementsUnderstand department process flow, constantly looking for areas of improved efficiencyEnsure all customers standard operating procedures are followed and SOPs remain updatedWork with the team on meeting KPI standards, as per the company's proceduresMonitor shipment reports to ensure total customer satisfactionOverseas communicationCulture:
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Great attitude and willingness to learnHandle fast paced environment and can prioritize tasksEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good computer skills (Excel, Word)Fluent in English Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Dental, VisionLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the company