About this role
To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.
Major Duties and Responsibilities:
Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer’s expectations. Understand department process flow and ensure correct entry timely.Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.Screening of customer’s creditability before shipment.Screening of MK denial parties before shipment.Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).Meet compliance requirements in accordance with government regulations. No fines, penalties or late filing.Ensure permit(s) are approve prior to shipment exportation.Comply with OPS and its quality standards by meeting its set KPI, including Timely Documentation and Timely Invoicing and others stated in OPS.Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)Escalation of problems to Management when necessaryTake up additional tasks as required to meet the Department’s needsMeeting 52 hours Training hours / year.
Minimum tertiary educational level1 to 2 years related experience and/or training; or equivalent combination of education and experience.Understanding of ocean documentation process a plus.Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Good computer skills (Excel, Word) and problem-solving skills.Fluent in English.
Expectations:
Provide excellent customer services to both internal and externalThink positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasksCarry out tasks with great accuracy and in a timely manner – OrganizedTo be a good team player with teamwork spiritTo show initiative in all co-ordination work
*** Only those who are currently residing in Singapore need to apply for this role ***
Expeditors offers excellent benefits for full time employees:
Benefits complied with local law Health Plan: Medical, Accident InsuranceTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.