About this role
Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Air Export Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role.
Air Export Operation:
Coordinate with CS team to confirm cargo delivery statusPrint LABEL and issue HAWB to shipper for local clearanceCoordinate with warehouse operations for G.W & DIMSManage freight receiptProcess shipmentsMonitor shipmentsFollow up loading with airline or Expeditors gateway officeSend copy of non-negotiable HAWB & invoice to shipper for confirmationAir Import Operation:
Receive documents and log in our system.Ensure smooth and timely shipment process flow.Ensure all customers standard operating procedures are followed as per the SOP.Follow up with origin office, shipper and consignee closely for shipment arrangementTrace shipment with airline to ensure on time arrival as scheduledUpdate shipment information and input required event code timely into our operating systemIssue arrival notice to consignee timelyTurn over document to consignee/brokerEnsure billing invoice to customers accurately and timely based on approved quotePhysical Demands
This section lists physical demands required of this job and may be edited to the specific job role.
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/markerFunctions performed primarily while seated at deskWhat we expect from you
Expeditors Key Performance Expectations:
This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.
Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution:Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture:Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development:Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Product Agent Job-Specific Performance Expectations
This section lists the core business-critical performance expectations applicable to all product agents, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.
Timely and Accurate Shipment ProcessingEnsures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
Timely and Accurate Data EntryEnsures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Billing and AccountingInvoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
This section lists desired qualifications for the job and may be edited to the specific job role.
Global logistics industry knowledgeGood computer skills (e.g., MS Excel, MS Word)Fluent in English Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyFurther information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted.
Any employment with Expeditors is contingent upon satisfactory completion of a background check.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted.
Any employment with Expeditors is contingent upon satisfactory completion of a background check.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.