About this role
Operations:
Ensure smooth and timely flow of air import shipments from arrival through final delivery, including broker turnovers and dispatch coordination Track and trace air import shipments and proactively resolve operational exceptionsPrepare, review, and distribute import documentation to brokers, customers, and internal teamsCoordinate with airlines, truckers, customs brokers, and overseas offices to ensure service commitments are metProvide high-quality customer service through timely communication and issue resolutionMaintain accurate and timely data entry within Expeditors’ operating systemsEnsure compliance with internal Operational Process Standards (OPS) and external regulatory requirementsFinance:
Ensure accurate, timely, and compliant customer billing Manage Billed Not Paid / Paid Not Billed (BNP) items and assist with resolution of debits and creditsAudit freight invoices and billing data to ensure accuracy and alignment with customer SOPsMonitor and resolve EDE and accounting-related errors for the departmentSupport timely invoicing, add bills, and credit processes in accordance with district KPIsCommunicate proactively with internal finance teams regarding discrepancies, corrections, and root-cause solutions Experience in air import operations, global logistics, or freight forwardingStrong understanding of air import process flow, billing, and documentationHigh attention to detail with strong analytical and financial aptitudeProficiency with standard office tools (e.g., Excel, Word) and operational systemsStrong communication skills with the ability to work across operations, finance, and customer-facing teamsAbility to manage multiple priorities in a fast-paced environment Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus