About this role
The Role of the Transition & Implementation Manager
The Transition & Implementation manager is responsible for planning and managing a successful customer transition from the award of business through the daily execution of branch operations. They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-product, IS requirements).
The T&I Manager will direct and manage the day-to-day activities of implementing new business within the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned. The T&I manager will direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel. Communication is required in many forms: email, project management tools and conference calls. They are responsible for successfully implementing operational and systems solutions according to the scope of services.
Major Duties & Responsibilities
Define business awardedDevelop a transition timeline for both business and systems.Communicate customer's requirements to managementDocument and implement agreed upon procedures.Manage transition resources, scope, schedule and qualityPoint of contact for customer, sales, management, etc.Facilitate the resolution of open issues and minimize riskCommunicate project status to transition team, sponsors and Branch operationsSuccessfully close a transition through a service review (Quality Management Review)Significant travel required. (60 -80% on short notice)
Required Knowledge & Experience
Background in project management or project coordinationLogistics industry knowledge is preferredStrong understanding of supply chain solutionsAbility to document business process flowsFamiliarity with EDI and its useRecent project management experience (preferable in the logistics industry)Four-year college degree preferredOutstanding communication skills including written and presentation.Excellent leadership skills include facilitation, motivation, negotiation and team buildingOrganizational skillsProblem solving/analytical skillsInterpersonal skills to foster collaboration among team members and customerAbility to manage multiple tasks and projectsStrong computer skills and general knowledge of supply chain software Expeditors offers excellent benefits:
13 MonthsCommissionAllowanceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the company