About this role
Major Duties and Responsibilities:
Customer Service
Execute shipment requests for customersSource capacity with approved service providersCommunicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in personMonitor and action email boxes daily (personal and shared boxes)Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctlyResponsible for notifications of shipment status to customersDelay updatesEnsure accurate and timely EDI communication to customers and service providersMaintain strong relationships with customers and service providersOperations
Responsible for the management of accurate and timely data entry into the operating system Internal3rd PartyTrack and Trace shipments as required via externally and internally sourcesEvent Code ManagementAssist with booking amendments with carriers if requested by the customerResponsible for freight routing deviations and communication once the cargo is in transitEnsure accurate and timely POD’s are received and imaged into the document imaging systemUnderstand department process flow, constantly looking for areas of improved efficiencyMeet key performance indicators in support of department, branch, product and company goals
6 months to 1 year related experience and/or training; or equivalent combination of education and experienceUnderstanding of ocean documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word)Hazardous Materials certification (preferred)Fluent in English
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusThis position will be Monday-Friday 2200-0600.