About this role
Assist the client with first and second level support on workstations, mobility devicesAssist with infrastructures (installations, replacement, change, relocation, removal)Provide support for computer systems in case of hardware and software incidentsProvide support for mobile devices (iPad, iPhone,) in case of software incidentsProvide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systemsReceive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customersAlways demonstrate excellent customer service Technical/Business Skills
Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.Monitoring and reporting of the production environment (dashboards, KPIs).Monitoring and improvement of procedures and documentation.Basic knowledge of Apple environment (iPhone).Incident and request processing (ITIL – ticket tracking).IT Support experience in a large enterprise environment.Essential experience/skills
At least 1 year of onsite support and customer care is required.Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.Motivation and real desire to improve and learn.Organized, able to work independently, pragmatic, and hands-on approach.Spoken languages: English (fluent) AND French (fluent)Strong oral and writing skills adapted to a professional environment. All our positions are open to both women and men and are, of course, open to people with disabilities.