About this role
Provide freelance, on-site IT support at the client’s Colognes locationDeliver both Level 1 and Level 2 technical support servicesEnsure smooth operation of IT infrastructure, systems, and toolsTroubleshoot and resolve hardware and software issues efficientlySupport end-users and address technical queries in a timely mannerMaintain high levels of user satisfaction through effective service deliveryCollaborate with team members and stakeholders to optimize IT performance
Proven experience in both Level 1 and Level 2 IT support roles.Strong troubleshooting skills and a proactive approach to problem-solving.Excellent communication skills to work effectively with end-users and technical teams.Native German speaker and fluent in English.Familiarity with Microsoft Entra ID (Azure Active Directory administration).Experience using ServiceNow for ticket and incident management.Ability to work with and learn company-specific deployment and support tools. All our positions are open to both women and men and are, of course, open to people with disabilities.