About this role
Provide freelance, on-site IT support at the client’s Munich locationDeliver both Level 1 and Level 2 technical support servicesEnsure smooth operation of IT infrastructure, systems, and toolsTroubleshoot and resolve hardware and software issues efficientlySupport end-users and address technical queries in a timely mannerMaintain high levels of user satisfaction through effective service deliveryCollaborate with team members and stakeholders to optimize IT performance
Proven experience in both Level 1 and Level 2 IT support roles.Strong troubleshooting skills and a proactive approach to problem-solving.Excellent communication skills to work effectively with end-users and technical teams.Native German and Fluent English.Familiarity with Microsoft Entra ID (Azure Active Directory administration).Experience using ServiceNow for ticket and incident management.Ability to work with and learn company-specific deployment and support tools. All our positions are open to both women and men and are, of course, open to people with disabilities.