About this role
Provide onsite technical support for hardware, software, and network issuesInstall, configure, and maintain desktops, laptops, printers, and mobile devicesTroubleshoot Windows OS, Microsoft 365, and common enterprise applicationsManage user accounts, permissions, and access in Active DirectoryRespond to service desk tickets and ensure timely resolution within SLAsSupport meeting room technology and AV equipmentPerform basic network troubleshooting (LAN/Wi-Fi connectivity issues)Document incidents, solutions, and procedures Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventoryMonitoring and reporting of the production environment (dashboards, KPIs)Monitoring and improvement of procedures and documentationIncident and request processing (ITIL – ticket tracking)IT Support experience in a large enterprise environment (+ 400 users)At least 1 years of onsite support and customer care is requiredAttitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spiritMotivation and real desire to improve and learnOrganized, able to work independently, pragmatic, and hands-on approachSpoken languages: DUTCH (fluent) AND English (fluent) All our positions are open to both women and men and are, of course, open to people with disabilities.