About this role
We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Wolverhampton.
The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
You will be responsible for onsite technical services providing support services including; Deskside Software support, IMACD, Onsite printer support, Hands and Eyes support and T&M services.
Key Responsibilities:
Hardware break-fix services for all workspace client including: Desktop, Laptop and Printer break-fixIMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systemsAsset Refresh lifecycle delivery Stock ManagementEssential Skills:
SC ClearedA broad technical knowledge of PC’s/peripherals and their architecture Previous experience in desktop support/hardware refreshesGood working knowledge of current software packagesGood working knowledge of operating systemAccredited in relevant manufacturers hardware qualificationGood understanding of IT infrastructure Ability to work on own initiative, address and resolve problems in a pressurised environmentAbility to diagnose faults in the hardware/software/operating systems used by the customerExcellent organisational skills, able to take a methodical approach to service issuesExcellent communication and interpersonal skillsThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
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