About this role
Counsels and assists Program's customers regarding job search strategies, personal career advisement and training, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if neededAdvises, monitors, and tracks participation for customers so that they maximize the functions and opportunities of the programManages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely mannerMaintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goalsProvides motivational support to customers during the job search processIdentifies training needs and ensures appropriate trainingFacilitates job readiness/search activities for both 1:1 and in small groupsDemonstrates strong strategies for re-engaging customers after training and finding employment for those customersDemonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participantsSuccessfully documents customer success stories internally and externally.Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibilityAdministratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by CustomerFollows the policies and procedures for Career Advisement and assists in the training of other team members in those guidelinesWorks under direction of the Career Services Manager to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessaryProduces word processing documents, including charts and tables. Proofreads and edits correspondence, reports, and other documents. Maintains filing systems and performs other relevant duties as assigned Education/Certificates/Licenses/Registrations
Bachelor of Art/Bachelor of Science in psychology, marketing, business, human resources or related fields preferred or any combination of education and relevant work experience.Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination.Qualifications
Strong communication and organization skills, computer skills, and the ability to communicate clearly and conciselyThe ability to relate well with individuals, ability to motivate and work with individuals having one or more barriers to employmentConnection with other human service agencies in the community that provide intervention services as neededKnowledge of various job search strategies, resources and actions plansAbility to follow instructions wellAttention to detailExperience with State Workforce System a plusAdaptable, flexible, and a fast learnerCreative and able to meet deadlinesWorks well under pressure, goal oriented and works well within a team conceptDemonstrated customer service skillsDemonstrated computer skills, with experience using word processing and spreadsheet software applicationsFamiliarity with the communities being served, with knowledge and understanding of local needs and resourcesBe able to work first shift and overtime if requiredTravel when necessaryStrong desire to make a difference in your community and change lives Rate of pay $19.52 hourly
Position supports Anson County
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.