About this role
Oversees caseload of customers to ensure positive outcomesEnsures case management, reporting, and service delivery meet funder requirements and internal quality standardsEnrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staffPromotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warrantedImplements client service, fund utilization, enrollment, and service priority strategiesExplains parents' rights and responsibilities and explains attendance responsibilitiesTracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resourceEnters client and case eligibility, demographic, and service information into the designated systemAssists and prepares responses for quality assurance monitoringProvides process informational support/instruction to parents as neededMay coordinate the recruitment, processing, and monitoring of local area relative providersOther duties as assigned Two years directly related progressively responsible work experience or equivalent combinations thereofExcellent communication and interpersonal skillsStrong management and organizational skillsAbility to work across all levels of management and staffMust be knowledgeable about community resourcesAbility to work with and relate to clientsCultural sensitivity a mustMust be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].