About this role
Role summary
Leads Orchard's US client partnership and cross-capability delivery for complex, multi-brand programs. This is an ecosystem-level account role: the Account Director orchestrates strategy, scoping, governance, and commercial stewardship across fragmented multi-platform programs, aligning brand, CRM, web, content, analytics and regulatory workstreams and is the link between client leadership and Orchard's Strategy, Experience, Data, Tech and Delivery teams.
Key responsibilities
Owns account and ecosystem leadership across multiple concurrent brand programs, setting the strategic narrative and decision cadence rather than just tracking statusLeads cross-channel integration work spanning website optimization, CRM/marketing automation, email/SMS journeys, and analytics/data complianceShapes portfolio-level strategy (co-promotion, growth initiatives) across brands and builds the decision forums needed to move them forwardOwns portfolio financial health including forecasting, margin awareness, and delivery against planOwns commercial growth: spot opportunities, qualify demand, and help shape new work before it becomes a briefOwns SOW negotiation and commercial terms with client leadership, and leads monthly budget reviews and forecasting with the clientManages senior stakeholder relationships through regulatory review gates (e.g. Veeva workflows) without letting compliance friction stall client momentumPartners daily across Strategy, Experience, Data, MarTech, PM/PD and Tech leads to keep multi-brand delivery alignedMaintains a clear commercial viewpoint and keeps senior leadership informed on portfolio health, risks, and growth opportunitiesWhat success looks like
Client leadership treats this person as a strategic partner, not an order-taker — they're pulled into brand planning conversations, not just briefed after the factSOWs, financials and pacing are kept current and predictive growth / forecasts are well-reasoned, achievable and with appropriate ambitionCross-brand initiatives progress efficiently through governance rather than stalling in reviewInternal capability leads (Data, Tech, Experience) get clear, timely asks instead of ambiguous requests that create rework Requirements
6+ years in account/client leadership within an agency or consultancy, with experience running multi-brand or multi-workstream client portfoliosExperience in regulated industries (pharma, healthcare, animal health) and familiarity with compliance/review gates (Veeva, AHRC, OneWeb, or equivalent) strongly preferredDemonstrated commercial ownership SOW negotiation, financial pacing, capacity planning not just relationship managementTrack record of driving cross-functional teams (strategy, data, tech, creative) toward shared deliverables without direct authority over themConfident operating at senior client level within complex, matrixed organisationsMust be present in the client office weekly/fortnightly Why Orchard?
We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.
We pride ourselves on our work, as well as our focus on a healthy work / life balance. We’re 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.