About this role
Eataly’s bustling marketplaces feature a comprehensive retail offering including: imported and local grocery products; bread, pasta and mozzarella produced daily on premises; an extensive selection of fresh meat, fish and cheese; wine; and housewares.
The General Manager (GM) of Retail oversees the complex retail operations of an Eataly store. The GM of Retail is an operational leader who not only sets strategy and analyzes financials but also leads through example and stays close to the products and team through consistent presence on the floor.
Reports to the Director of Store Operations. Manages the Fresh Market Manager and Dry Market Manager.
Directs and organizes the store’s retail operations, including Fresh Retail, Dry Retail, and Front End Operations, to maximize profitabilityOversees Front End operations, including the Cash Office and overall cash management for the building, ensuring proper cash handling, controls and accountabilityDevelops departmental goals and leads a team of managersWorks closely with each manager to understand operational needs and boost interdepartmental collaborationAnalyzes financial data and develops strategies around pricing, merchandising and promotionsManages merchandise and creates product lists, identifying roll-outs and phase-outs of productsPrepares weekly updates on the retail department for senior leadershipAssists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminationsDocuments, investigates and resolves employee and guest incidentsPerforms other duties as required or assigned 6+ years of retail or grocery management experience in a high-volume, fast-paced environmentExcellent verbal and written communications skillsExceptional leadership, motivational and team-building skills Demonstrated problem-solving, organizational, analytical and business management skillsAdvanced proficiency in Microsoft OfficeExperience with Italian products and wineBachelor’s Degree is considered an assetJob Requirements
Availability to work onsite with a flexible schedule including evenings, weekends and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to operate equipment such as a slicer, pasta machine or cash register as neededAvailability to travel up to 10% of the timeCompensation
The compensation range for this role is USD $80,000-$90,000 annually This position has been posted to fill a current vacancy Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with matchBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.