About this role
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants.
Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.
Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standardsBuilds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talentOversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize salesEnsures the team always offers a consistent, high level of service to all guestsExecutes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and laborPartners with senior leaders and the corporate team on the QSR business growth strategy for the storePrepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goalsEstimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specificationsAssists with employee payroll, scheduling and terminations as neededDocuments, investigates and resolves employee and guest incidentsPerforms other duties as required or assigned Bachelor’s Degree6+ years of management experience in a high-volume, fast-paced quick service or counter service venueExceptional communication, leadership, motivational and team-building skills Demonstrated problem-solving, organizational, analytical and business management skillsAdvanced proficiency in Microsoft Office and common retail Point of Sales systemsExperience and knowledge in coffee, coffee production and manual espresso machinesExperience with Italian food products and wine preferred Job Requirements
Availability to work onsite with a flexible schedule often including evenings, weekends and holidaysAvailability to travel up to 10% of the timeAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to operate equipment such as a manual espresso machine, drink blender, juicer and cash register Benefits and Perks
Medical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with matchFree family meal dailyDiscounts at EatalyReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.