About this role
The Net.America Corporation is looking for a Customer Service Representatives who are able to do the following:
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders.Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries.Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation.Other duties as assigned
***Call Center experience***High School DiplomaAbility to identify problems, troubleshoot and be a problem solverQuality focus. Ability to conduct thorough analysisSelf-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraintsCustomer service focusDemonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requestsGood verbal, listening and written communications abilitiesPositive and confident telephone skillsBasic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internetEfficient keyboarding/typing skillsKnowledgeable of IT help desk concepts and proceduresDisplays professionalism and strong interpersonal abilities
The net.America Corporation offers a generous comprehensive benefits package. We look forward to receiving your application! The net.America Corporation is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines.