About this role
Contract Management:
Leads every aspect of services and operationsUnderstands contractual terms and conditionsNegotiates agreements that are mutually satisfyingClient Relationships
Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodologyEnsures a visible Account-level presence to foster and maintain effective working relationship with all ClientsEstablishes and maintains a professional, trusting and positive working relationship with clientsAligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)People Management
Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are metDevelops and facilitates developmental experiences for effective job performanceEnsures Dexterra People have clarity of Vision and live our Values in the delivery of high quality servicesActs as a talent scout using networks to help identify, recruit and vet proposed Dexterra People or SubcontractorsEnsures succession plans are regularly reviewed and plans for career growth are supported by a personal development planProvides immediate performance recognition and feedback and as per Performance Discussion CycleSales and Growth:
Identifies new opportunities to market and sell new products and services within existing clients or to new clients.Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and processStays abreast of trends in Client environments, economic and competitive forces, managing the Value GapOperational Expertise
Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadershipOversees management team to ensure strength of operations utilizing quality checks and other methodsUses functional knowledge to advance Dexterra interests and provide expertise to the client organizationInputs to and is accountable for annual budgets and review of P&L statements to meet account, division and company objectivesFinancial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and accounts receivablesEnsures accounts manage worker’s compensation matters efficientlyEnsures that health, safety and environment management systems are implemented for the prevention, in so far as is reasonably practicable, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environmentEnsures that all accounts comply with legislative, regulatory and code requirementsManaging Key Events
Stays up-to-date on key events such as account openings, client changes, management changes, crisis management, account closings and major client events that affect Dexterra and the client organizationConsiders the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategy Minimum of 6 years of management experience leading a team that provides culinary or cleaning servicesUndergraduate degree or diploma in one or more integrated facilities management services preferredExcellent communication and presentation skills (oral and written) Proven ability to lead others by demonstrating empathy, open-mindedness and respect Ability to maintain excellent relations with People – employees, client and customers Familiar with health, safety and environmental management systems Strong problem solving and organization skills Intermediate level expertise with Word, Excel and Outlook Ability to travel between sites on demand, travel is required approximately 40% of the time
KEY MEMBERS OF YOUR COMMUNITY:
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.