About this role
Coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.
WHAT WILL YOU DO:
Manage optimal contract fulfillment for both the client and the company for the duration of the contract
Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreementsProcure services for the client at optimal price and qualityCoordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillmentObserve and adjust the budgets and cost reductionProcure services in compliance with the deadlines and the expected service levelsGuarantee cost-effective implementation of the expansion of internal IT infrastructure and resourcesHandle customer complaints and escalations within the framework of the complaint management processProcess claim management towards customerManage continuous improvement of delivered servicesManage and evaluate changes in dynamic documents in compliance with document managementDevelop and drive innovation within the customer base.Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met. YOU WILL SUCCEED IF YOU :
Information technologies – Bachelor’s degreeICT Delivery Service Management - 3 yearsCertification ITIL V3 Foundation, SeM AdvancedIT Technical Skills
General IT overview - AdvancedDTAG portfolio knowledge - AdvancedMS Office - AdvancedSoft skills
Customer orientationExcellent leadershipCommunication skillsNegotiation skillsTime managementProblem solving abilityResult orientationPresentation skillsFinance skills
Finance and billingLanguages
German - Advanced (C1)English - Advanced (B2)Other criteria or requirements
German - advantageSelf-motivated individual with excellent interpersonal communication and influencing skillsExcellent motivator with ability to achieve resultsAble to resolve issues independentlyExcellent Customer interfaceSound knowledge of project management principlesMature specialized professional knowledge (deep understanding of a specific professional field)Analytical and problem solving attributesExhibiting tact and diplomacyExperience of post-sales support - advantageCost control and budget planningPossible specialisation (optional for recruitment reasons)
Finance & BillingService EnsuranceCustomer and Contract ManagementClaim ManagementDemand ManagementBid ManagementAudit ManagementRisk Management
WHY SHOULD YOU CHOOSE US?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
Financial benefitsBenefits with focus on learning and developmentBenefits with focus on health and sportBenefits with focus on family and work – life balanceOther benefitsFor more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1600 € /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.