About this role
As a 2nd Level DevOps / IT Operations Engineer, you will play a key role in operating and supporting a mission-critical Identity & Health Operations Center serving approximately 30 hospital groups across Germany. You will work primarily during regular office hours with participation in an on-call duty rotation. The role strongly focuses on ServiceNow as the central IT Service Management (ITSM) platform, supporting complex IT systems and services in close collaboration with 1st and 3rd level support, DevOps teams, and service management stakeholders.
Key Responsibilities
Provide 2nd level support for complex incidents, service requests, and operational issuesHandle incidents, problems, changes, and service requests using ServiceNow as the central ITSM toolAnalyze, troubleshoot, and resolve issues across application, database, OS, and infrastructure layersSupport identity and healthcare-related platforms in a regulated, high-availability environmentCollaborate with 1st and 3rd level support, DevOps, and engineering teamsEnsure accurate ticket documentation, categorization, prioritization, and SLA compliance in ServiceNowSupport DevOps and configuration management activitiesContribute to the rollout, configuration, and continuous improvement of the ServiceNow platformParticipate in automation and operational efficiency improvements, including AI Operator / AIOps solutionsEnsure system stability, availability, and performance during office hours and on-call dutyCreate and maintain operational documentation, runbooks, and knowledge articles in ServiceNow 1-3 years experience in IT Operations/IT Support (2nd lvl) in enterprise environments1-3 years experience with ServiceNowC1 German and strong B2 English language2-4 years PostgreSQL knowledgeStrong Windows Server fundamentals (IIS, Computer Management, Event Viewer)2-4 years experience with Linux servers (preferably RedHat) Nice to Have:
ITIL Foundation certificationAdvanced ServiceNow knowledge (CMDB, Knowledge Management, Reporting, Automation)Experience with JiraExposure to DevOps practices (CI/CD, automation, configuration management)Experience in healthcare or other regulated environmentsInterest in or experience with AI-driven operations (AIOps)Basic understanding of networking concepts* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.