About this role
IHOC (Identity & Healthcare Operation Center) is currently being deployed/implemented. In this context a resource is needed to review, adapt and support process documentation during implementation phase.
The main tasks:
Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentationTooling Ownership: Provides, configures, and manages monitoring, reporting, and service management toolsLicense & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendorsKPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trendsProcess & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvementsCross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topicsOperational Insights Support: Provides data to incident, continuity, configuration, and availability processesSupplier Performance Oversight: Supports supplier reviews and coordinates escalations when neededLead and maintain the change management processes and ensure the quality Requirements:
2-3 years of experience in Change management processStrong understanding of ITIL and IT service processesExcellent German language skills in spoken and written (C1)Willingness to be on call/regularly availableRequired skills:
Evaluation in ITIL ProcessesExperience in Incident Management processLanguage skills
German - Business fluentEnglish in B2 levelPersonal skills and experiences:
Very good communication and presentation skillsTeam player with a proactive way of workingCustomer-centric mindset * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.