About this role
Provide professional technical support and troubleshooting to customers.Identify and resolve technical issues efficiently.Guide customers through solutions in a clear and friendly manner.Document customer interactions and reported issues accurately.Deliver an excellent customer experience while meeting performance standards.Work effectively in a fast-paced, team-oriented environment. Excellent English communication skills.Strong problem-solving and troubleshooting abilities.Good computer and technical skills.Customer-focused with a professional attitude.Ability to multitask and work under pressure.Willingness to work rotational shifts, including overnight shifts.Previous technical support or customer service experience is a plus, but not mandatory.