About this role
🎯 About the Role
We are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.
You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.
✅Key Responsibilities
Handle inbound customer inquiries via phone, email, chat, and other supported channelsAssist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiriesResolve customer concerns efficiently and aim for first-contact resolution whenever possibleAccurately document customer interactions and follow established processes and proceduresProvide professional, clear, and empathetic support in every interaction. 🧠 What We’re Looking For
Must-have:
Danish – minimum B2 levelEnglish – minimum B2 levelUndergraduate, graduate, postgraduate education or equivalentStrong verbal and written communication skillsGood computer skills and ability to work with multiple systemsAvailability to work Monday to Friday, 09:00–18:00Nice-to-have:
Previous experience in customer service, BPO, telecommunications, or a similar environmentExperience working with CRM or ticketing systemsStrong problem-solving skills and a customer-focused mindset 🎁 What You’ll Get
Compensation & Benefits:
Competitive salary and performance-based bonusesAdditional health insuranceFood vouchersPaid training and onboardingRelocation support for eligible candidates moving to SofiaWork Environment:
Onsite from our Sofia officeRotational shift schedule based on operational requirementsVoice and non-voice customer supportGrowth & Development
You will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment.
🚀 Ready to Apply?
Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.
All your information will be kept confidential according to EEO guidelines.