About this role
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom lineIdentify the training needs that will equip the staff with fundamental skills and knowledgeHave a thorough understanding of the various system tools and operational procedures utilized within the programCollaborate with stakeholders on a regular basis for changes on promotions and updatesConduct all defined and required process compliance and adherence to all team members, partners and third-party providers Our most successful candidates will have:
1+ years of experience as a Team Manager, Team Leader, or Supervisor in the BPO industry, directly managing and leading teams.Experience in sales operations within a BPO or contact center environment.Enthusiastic, passionate, and results-driven leader with a strong commitment to sales excellence and team success.Excellent English communication skills.Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiativesWorking knowledge of MS Office applications. All your information will be kept confidential according to EEO guidelines.