About this role
To successfully set and prepare the banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful, and efficient manner. Below are our requirements for our banquet team.
Arrive on duty on time with proper attire and prepared for the shiftParticipate in maintaining a clean and well-kept working environmentServe and clear plated banquet events (tray service)Serve and clear buffet banquet eventsServe and clear reception banquet eventsServe and clear coffee servicesConduct yourself in an orderly and respectful manner at all times,Assist in facilitating all guest requests promptlyBe hospitable, friendly, welcoming, and converse with guestsSet tables & events according to Sturbridge Host Hotel standards or as directed by LeadershipComplete opening and closing duties as assignedBe aware of all hotel amenities & outletsMaintain good eye contact and personal service when interacting with all guestsTo be knowledgeable of the menu, dietaries, wine & beverages before service beginsConduct yourself within all policies set forth by the department and the HotelTo have knowledge of all tasks and the methods of service of all banquet setupsUnderstand and carry out the servicing of all banquet event ordersEnsure all allergies are safely catered for with an alternative that meets guest needsAdhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being metAdhere to alcohol handling procedures and policies ensuring responsible alcohol serviceWill work weekends, holidays, and shift work as scheduledAny other tasks as assigned Teamwork approach to all duties and helpful attitude with co-workersAbility to understand, read, write, and speak in English.Ability to follow instructions from team leader, including the ability to abide by event agreements.Good interpersonal communication skills.Knowledge of proper food handling, food storage, and sanitation proceduresProper food handling, alcohol, or equivalent certifications or ability to obtain upon hire.Ability to obtain TiPS! or ServSafe Alcohol CertificationPHYSICAL REQUIREMENTS TO PERFORM JOB:
Must be able to understand normal conversation and accurately communicate information.Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.Ability to climb stairs occasionally.Ability to stoop, kneel, crouch, twist, turn, push, pull, and reach down, forward and overhead repetitively; Balance and carry trays, plates, and tubs.Ability to lift and carry up to 40 pounds repetitively.Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.Work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers). A few additional requirements to be successful.
All of our team members are expected to treat our guests and coworkers equally, the following applies as well.
Maintains a professional image, including appearance, verbiage, and body language, at all timesWarmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contactActively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfactionFosters teamwork by offering assistance to others, as neededContinuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper departmentContributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety proceduresAll your information will be kept confidential according to EEO guidelines.