About this role
Job Requirements Job Summary Under general supervision, independently coordinates assigned enterprise Human Resources programs and recurring operational processes requiring HR knowledge, data validation, quality control, issue resolution, and collaboration across multiple internal and external stakeholders. Responsible for the accurate and timely execution of assigned payroll-impacting and employee-facing processes, including program intake, eligibility and documentation review, transaction preparation, reconciliation, audit support, stakeholder communication, and resolution of operational discrepancies. Serves as an operational point of contact for assigned programs and works collaboratively with Payroll, Compensation, Talent Acquisition, HRIS, Information Services and Technology, HR Business Partners, external vendors, and other stakeholders. Supports HR technology testing and implementation, develops and maintains procedures and job aids, identifies process and control gaps, and recommends improvements that promote accuracy, consistency, compliance, and effective HR service delivery. Primary Responsibilities The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
• Coordinates assigned enterprise HR programs and recurring operational processes in accordance with established policies, procedures, controls, and processing schedules. • Coordinates program activities from intake through validation, processing, reconciliation, documentation, stakeholder communication, and issue resolution. • Serves as an operational point of contact for assigned programs and provides guidance regarding process requirements, required documentation, deadlines, and status. • Maintains program calendars, trackers, records, templates, standard work, and other operational resources; monitors outstanding items and follows up with responsible stakeholders. • Prepares and validates recurring payroll-impacting files and other HR operational transactions by reviewing source records, approvals, employee information, eligibility requirements, payment timing, organizational data, and other required information. • Performs pre- and post-processing audits and reconciliations to confirm that approved transactions were processed accurately; researches missing, incomplete, duplicate, or inconsistent records and coordinates resolution with the appropriate process owner. • Researches and resolves routine and moderately complex operational questions using applicable policies, procedures, system records, vendor information, and established program requirements; identifies matters requiring policy interpretation, management decisions, system changes, or exceptions and escalates them appropriately. • Coordinates day-to-day operational activities with external HR vendors and internal partners, including Payroll, Compensation, Talent Acquisition, HRIS, Information Services and Technology, HR Business Partners, and other stakeholders. • Conducts recurring quality-control reviews; identifies gaps in procedures, controls, communications, system workflows, and stakeholder handoffs and recommends practical improvements. • Supports user-acceptance testing, implementation, and optimization of HR systems, vendor platforms, and case-management workflows; documents test results and operational concerns and coordinates follow-up with technical and business partners. • Develops and maintains standard operating procedures, reference guides, job aids, templates, process documentation, training resources, and operational communications. • Coordinates assigned deliverables within HR Operations projects, implementations, compliance cycles, and recurring business reviews; prepares materials, organizes supporting data, documents decisions and action items, and monitors follow-up. • Protects confidential employee, compensation, financial, and employment information and maintains appropriate records and audit trails. • Performs related duties as assigned
Work Experience Education & Experience - Required
• Associate degree in Human Resources, Business Administration, Finance, Information Systems, or a related field is required. Relevant experience may substitute for the required education on a year-for-year basis. • Three years of progressively responsible experience in human resources operations, HR shared services, payroll support, benefits or program administration, Talent Acquisition operations, HR systems, or a related operational environment. • Experience administering recurring processes, validating or reconciling data, researching transaction discrepancies, and coordinating work across multiple stakeholders. Education & Experience - Preferred
• Experience with HR information systems, case-management platforms, reporting tools, vendor systems, workflow technologies, or the development of procedures, job aids, or training resources