About this role
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Project Tiki- MCA Analyst-Associate 2 you will support managed service delivery work within our Assurance practice, helping execute outsourced processes that may include client and customer interaction, data review, enrichment and processing, quality control activities, and the handling of escalations and queries. As an Associate you will contribute as a curious and adaptable team member, learning through varied client situations, building commercial awareness, and taking ownership of your work while developing the skills needed to deliver dependable results. In this role at PwC Acceleration Center Kolkata, you will help move work forward in a fast-paced environment, respond to changing priorities, collaborate across teams, and grow your professional brand while supporting process improvement and service delivery across multiple client needs.
Responsibilities
- Executing outsourced process tasks across client service workflows, including data review, enrichment, processing, and record maintenance - Reviewing incoming requests and documents to identify missing information, inconsistencies, and follow-up actions - Applying quality control procedures to validate data accuracy, case completeness, and transaction readiness - Resolving routine questions and escalations by gathering facts, documenting outcomes, and routing issues to the appropriate team members - Tracking service deliverables, deadlines, and workflow status to support consistent case movement - Using process documentation, financial document review, and customer data management tools to complete assigned work - Recording actions, updates, and decisions clearly in service systems to support audit trails and reporting - Adapting to varying client needs, scope changes, and shifting priorities while maintaining reliable task execution
What You Must Have
- At least a Bachelor's degree - At least 1 years of experience - Oral and written proficiency in English required
What Sets You Apart
- Curious approach to learning and taking ownership - Experience supporting client service in fast-paced environments - Developing comfort with varied clients and team members - Practice gathering information and analyzing patterns - Active listening and clear idea sharing - Feedback-minded habits for growth and adaptability - Understanding business operations and commercial awareness