About this role
Essential Duties Welcoming Presence
• Greets students, families and visitors at arrival and dismissal, setting a calm, positive tone for the day.
• Supports the main office with visitor check-in, badge checks and directions, following district visitor procedures.
• Learns students' names and builds positive relationships across all student groups.
Student Advocacy and Support
• Serves as a trusted adult students can approach with worries, conflicts or safety concerns.
• Uses de-escalation, active listening and restorative conversation to calm minor conflicts before they grow.
• Refers students to counselors, administrators or the nurse when concerns go beyond the role — including bullying, self-harm warning signs, abuse indicators or threats.
• Reports concerns that may need a behavioral threat assessment to the building administrator, consistent with Board Policy JHDE.
• Fulfills mandated reporter obligations under Missouri law.
Campus Safety
• Provides visible supervision in hallways, cafeteria, parking lots, bus loading zones and at assigned events.
• Checks exterior doors, gates and access points during the day; reports propped doors, broken hardware or lighting issues through an Operations work order.
• Monitors for unauthorized visitors and reports them to administration and the SRO.
• Carries a district radio and keeps it charged and on the assigned channel.
• Documents incidents and observations accurately and on time.
Emergency Preparedness
• Knows and follows the district Emergency Operations Plan and Standard Response Protocol (Hold, Secure, Lockdown, Evacuate, Shelter).
• Assists with drills and reunification, and helps account for students during emergencies.
• Acts as a calm, directed resource for staff and students during an incident, under the direction of administration and first responders.
Other Duties
• Attends required trainings and safety team meetings.
• Performs other related duties as assigned.
Qualifications Required
• High school diploma or equivalent.
• At least 21 years of age.
• Successful completion of a Missouri criminal background check, FBI fingerprinting and Family Care Safety Registry screening.
• Valid driver's license.
• Ability to complete district-required training within the first 90 days: CPR/First Aid/AED, Standard Response Protocol, de-escalation, mandated reporter, and Stop the Bleed.
Preferred
• Experience working with children or youth — paraprofessional, coaching, youth ministry, mentoring, camp or similar.
• Background in school safety, security, military, corrections, EMS, fire service or customer-facing work.
• Training in Crisis Prevention Institute (CPI) or similar de-escalation programs.
• Familiarity with restorative practices or trauma-informed approaches.
• Bilingual (English/Spanish).
Knowledge, Skills and Abilities
• Warm, approachable and patient with students of all ages and backgrounds.
• Stays calm and uses sound judgment under pressure.
• Communicates clearly and respectfully with students, parents, staff and law enforcement.
• Keeps student information confidential under FERPA and district policy.
• Writes clear, factual incident notes.
• Uses a two-way radio, basic computer tools and the district work order system.
• Works as part of a team and takes direction from administrators and first responders.
• Models the professionalism, dress and conduct expected of district staff.
Physical Demands and Work Environment
• Stands and walks for most of the shift, indoors and outdoors, in all weather.
• Climbs stairs and moves quickly across campus in an emergency.
• Lifts and carries up to 25 lbs.
• Hears and responds to radio traffic in noisy settings such as cafeterias and bus lots.
• Some evening or weekend events may be assigned.