About this role
Job SummaryThe incumbent is assigned as the Prosthetic Clerk, providing administrative support and coordination in support of the numerous and diverse functional areas within the clinic. The incumbent is assigned under the supervision of the Prosthetics Service Chief in support of all functions related to the day-to-day clerical operation duties of the Prosthetic and Sensory Aids Section. Confirming eligibility, preparing requisitions, purchasing items, greeting patients, and updating records.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/13/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and skills in performing general office tasks, to include telephone skills, typing skills, spelling, grammar, and filing. Must be able to communicate well, both verbally and in writing. Basic knowledge of the general flow of patient care and to be able to properly answer general inquiries or direct patients and their families to requested destinations. Knowledge of medical terminology is helpful. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPT REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 60 semester hours (i.e., beyond the second year) to be creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (TRANSCRIPT REQUIRED). TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesDuties to include but not limited to the following: MAJOR DUTIES: Administrative Support The incumbent greets Veterans at the front desk and inquires what is needed. The incumbent will confirm a request has been entered for prosthetic devices from a physician. The incumbent will issue items from Prosthetic Stock and post to the Veteran's Prosthetic Record (2319) by using the Suspense record in the VistA system. The incumbent will provide instructions to patients outlining the use of prosthetic devices. If the patient requiring a fitting, or services from the Prosthetic/Orthotic lab, he/she will (if contacted by telephone) connect the patient to the MSA or (when the patient presents in person) contact the MSA directly to ensure that the appropriate appointment is entered into the scheduling system. The incumbent will document Prosthetic Service's replacement or repair of DME items utilizing the original ICD-10 code submitted by the clinician. The incumbent will receive and sort incoming mail. The incumbent will scan invoices when received and save on the share drive. The incumbent will review the GUI system and recognize Auto Lift Requests and HISA requests and mail out applications. The incumbent will notify the appropriate staff via email about replacement items that must be mailed out to the patient from the warehouse. Inventory Management & Specialty Areas The incumbent also answers phone calls and assists the Inventory Manager with mail-outs as needed. The incumbent will review consults for eligibility (i.e. verify that there is an order in the system) and take action as necessary. The incumbent will route consults to the Purchasing Agent team for items that must be ordered (non-stock or out of stock items). Evaluates inventory turnover (usage) to detect inactive stock items and reassess inventory levels for current or suggested stock items. The incumbent will also assist with the Clothing Allowance and Home Improvement & Structural Alterations {HISA) programs by providing applications to patients. The incumbent will post items issued from CBOCs and any items issued during CPAP Clinic. Purchase Requests The incumbent will also purchase minor items of DME and assist with the Prosthetics Service Card (PSC) program to repair braces, wheelchairs, and prosthetic limbs up to the micro purchase threshold (currently set at $10,000.00). The incumbent will help review and check in packages in the prosthetic area and warehouse when requested and make the appropriate notes in the Vista System to update the inventory. The incumbent performs other related duties as may be directed by the Chief, Assistant Chief, or Prosthetic Representatives that are required to accomplish the mission of the Prosthetic Treatment Center. Work Schedule: Monday through Friday, 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Prosthetic Clerk/PD022060 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.