About this role
The IT Technician provides frontline and intermediate technical support for broadcast, production, and business technology systems. This role serves as a bridge between traditional IT support and broadcast engineering, ensuring reliable operation of computers, software, networks, media workflows, and broadcast-related technologies. The specialist troubleshoots user issues, supports critical production systems, and works closely with News, Production and Sales departments.
Key Responsibilities:
Technical Support
• Provide Tier 1 and Tier 2 support for broadcast and corporate technology systems. • Respond to and resolve support requests through ticketing systems, phone, email, and in-person assistance. • Troubleshoot workstation, software, printer, mobile device, and peripheral issues. • Configure, deploy, and maintain desktops, laptops, monitors, and user hardware.
Network & Infrastructure Support
• Perform basic network troubleshooting for wired and wireless systems. • Support IP-based broadcast and production technologies. • Identify connectivity and performance issues affecting broadcast operations. • Coordinate with engineering team to resolve infrastructure issues.
Operational Support
• Assist with software deployment, updates, and patch management. • Assist with equipment installation, testing, and system upgrades. • Create and manage user accounts, permissions, and group memberships. • Maintain documentation of issues, resolutions, and standard operating procedures. • Maintain asset inventory and technology documentation. • Monitor system health and escalate issues to Broadcast Engineers when necessary. • Participate in after-hours support and on-call rotations as required. • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
Required Qualifications
• Technical degree in Information Systems, Digital Electronics, Broadcasting or a related field, or equivalent work experience. • Experience supporting Windows operating systems and Microsoft 365 applications. • Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi. • Ability to communicate effectively with both technical and non-technical users. • Fluency in English • Strong troubleshooting and customer service skills. • Valid driver’s license with an acceptable driving record.
Preferred Qualifications
• Experience in television, radio, media, production, or broadcast environments. • Familiarity with broadcast systems such as: • Newsroom Computer Systems (NRCS) • Media Asset Management (MAM) • Video servers and playout systems • Non-linear editing systems • IP video and audio transport technologies
Key Competencies
• Customer Focus • Technical Troubleshooting • Communication Skills • Problem Solving • Time Management • Teamwork and Collaboration • Attention to Detail
Working Conditions
• Primarily office and broadcast facility environment. • May require lifting equipment up to 50 pounds. • Occasional evening, weekend, holiday, and on-call support. • Support of business-critical and live broadcast operations where rapid response is required.
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