About this role
Master Field Technician
Role Description: The Master Field Technician (MFT) is the best of the best in verifying, troubleshooting, isolating, repairing, and testing to ensure a quality long-lasting repair. Reporting to the Master Field Technician Team Leader, the MFT utilizes their knowledge, troubleshooting skills and expertise to effectively repair poor performing (chronic) equipment and address outliers within their designated work zones. They work closely within their respective areas to identify equipment that needs their expertise and partner with the local teams to coach and mentor when needed.
Position Summary & Key Areas of Responsibility
Repairing Chronic Units and Outliers to ensure a quality repair by working on an average of 2 ATMs each day Complete full Preventative maintenance on all Modules Use of NCR Atleos Knowledge systems, repositories and resources to ensure a quality, long lasting repair PPK management to ensure correct parts on hand Review device logs and decode to identify root cause Travel outside your regular service area as needed (may require occasional overnight stays) Provide input to the Knowledge Systems as and when required Delivers quality support and enhanced results meeting established KPI and Customer SLA Complies with NCR Atleos policies which include but are not limited to: The Company’s Shared Values and Code of Conduct Employee Health and Safety policy and standards Accurate timekeeping and records of hours worked Company’s Fleet policies and requirements, which include, but are not limited to, NCR Atleos’ requirements for safe driving Willingness and ability to work flexible schedules, which may include night and weekend shifts (where applicable), and to perform overtime work upon management request or need Perform other corresponding duties and tasks in accordance with their qualifications, as directed by Employer
Basic Qualifications
Minimum 3 years of experience in NCR ATM repair Completion of Basic and Advanced ATM training in NCRU Recommendation from your Direct Manager Proven performance through quality data Knowledge of NCR Atleos ATM Diagnostic tools, Troubleshooting, and Repair processes
Preferred Qualifications
Knowledge of Electrical Engineering Advanced understanding of Networking Technology Great knowledge of NCR Atleos’ products and processes