About this role
Job Summary
• Communicate with potential owners via telephone to schedule preview package reservations.
• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
• Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
• Leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.
• Confidently ask the potential owner to reserve dates for the package.
• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
• Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.
• Answer questions about vacation destinations and resort facilities and services.
• Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.
• Promote accommodation upgrades and extra nights to drive additional revenue when available.
• Clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.
• Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors. #ihvocc
• #callcenter#reservations#sales#activations
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.