About this role
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary Coordinates and supports strategic and departmental projects and initiatives. Prepares and reports metrics pertinent to quality, finance, billing, and operations. Assists with provider onboarding, certification compliance, scheduling support, credentialing, and other practice related tasks.
Job Duties
• Provider Scheduling and Workforce Coordination • Develop, maintain, and distribute provider schedules for physicians and advanced practice clinicians (APCs). • Enter, update, and maintain provider schedules within QGenda scheduling software. • Coordinate schedule modifications, shift swaps, time-off requests, and coverage changes. • Monitor schedules for staffing gaps and collaborate with leadership to identify coverage solutions. • Facilitate moonlighting and supplemental coverage opportunities as needed. • Communicate schedule updates and coverage changes to providers and operational stakeholders. • Maintain accurate on-call schedules, paging assignments, and provider contact information. • Assist leadership with annual scheduling processes and long-range workforce planning.
• Operational and Administrative Support • Serve as the primary point of contact for scheduling and operational inquiries. • Maintain departmental records, reports, tracking tools, and provider databases. • Process and manage departmental correspondence, forms, faxes, and requests. • Coordinate procurement of office and departmental supplies. • Support departmental projects, initiatives, and process improvement activities. • Prepare reports and presentations for leadership meetings and operational reviews.
• Meeting and Event Coordination • Coordinate physician, APC, leadership, and operational meetings. • Schedule meetings, reserve conference rooms, and arrange virtual meeting platforms. • Develop and distribute meeting agendas, invitations, and supporting materials. • Maintain attendance records and assist with meeting follow-up activities. • Coordinate department-sponsored educational sessions, open forums, and special events.
• Provider Onboarding and Compliance Support • Assist with provider onboarding and orientation activities. • Coordinate requests for system access, equipment, and operational resources. • Maintain tracking of provider certifications, licenses, and required education. • Support credentialing and privileging activities as assigned. • Assist with provider-related documentation and record maintenance.
• Communication and Collaboration • Serve as a liaison between Hospital Medicine leadership, providers, administration, Information Services, and other departments. • Facilitate communication regarding scheduling changes, operational updates, and departmental initiatives. • Support a collaborative and professional work environment through timely and effective communication.
• Additional Responsibilities • Participate in departmental and organizational initiatives. • Identify opportunities to improve scheduling workflows and administrative processes. • Perform additional duties as assigned to support Hospital Medicine operations.
Minimum Qualifications
• Associate’s Degree in Healthcare or Business. • 3 years in a healthcare environment with experience in project coordination, data analytics, and hospital/prehospital operations. • Extensive computer skills. • Proficient in Microsoft Office applications and database management.
Preferred Qualifications
• Bachelor’s Degree in Healthcare or Business.
Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift: Day Shift Address: 1200 S Cedar Crest Blvd Primary Location: Lehigh Valley Hospital- Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: 9am-5:30pm Department: 1004-09874 Dept of Hospital Medicine - CC